Last updated: 15 September 2026

Paws Patrol Wickford (“we”, “us”, “our”) is a trading name of Millie-Bea Pantry. We provide dog walking and pet care services in Wickford, Essex and the surrounding areas. We take your privacy seriously, and this policy explains what personal information we collect, why we collect it, and how we look after it when you use our website (www.pawspatrolwickford.com) or our services.

Who we are

Paws Patrol Wickford is a trading name of Millie-Bea Pantry, based in Wickford, Essex, United Kingdom. For anything relating to this policy or your personal information, you can reach us through our contact page or by email at info@pawspatrolwickford.co.uk.

The information we collect

• Your contact details — your name, email address, phone number and home address, provided when you enquire, book a meet & greet or become a client.
• Your pet’s details — name, breed, age, and any health, dietary, behavioural or veterinary information we need to care for them safely and well.
• Booking and payment information — details of the services you book with us and records of payments made.
• Home access arrangements — any key, entry or access information you choose to share with us so we can carry out visits.
• Messages — anything you send us via our contact forms, live chat, email, phone or social media.
• Website usage data — cookies and similar technologies (see “Cookies” below).

How we use your information

• To provide, schedule and manage our pet care services.
• To communicate with you about bookings, your pet and our services — including sending you updates and photos from walks and visits.
• To keep your pet safe, healthy and properly cared for.
• To take payment and keep proper business records.
• To respond to enquiries and provide customer support.
• To run and improve our website.

We rely on the following legal bases: performance of a contract (providing the services you’ve booked), our legitimate interests (running and improving our small business), your consent (for example, sharing photos of your pet publicly), and legal obligations (such as keeping accounting records).

Photos and videos of your pet

We love sharing pupdates! We may take photos and videos of your pet during walks and visits to send to you. We will only share your pet’s photos or videos publicly — for example on our website, Instagram or Facebook — with your permission. You can withdraw that permission at any time and we will remove the content where reasonably possible.

Home access and keys

If you provide us with keys or entry details, they are stored securely, shared only with the team members who care for your pet, and used only for your scheduled services. Keys are returned or securely disposed of when our services end.

Who we share your information with

We never sell your personal information. We share it only with trusted service providers who help us run our business — such as our website hosting provider, live chat provider and payment processors — and only to the extent needed for them to provide their service to us. We may also share information where required by law, or in an emergency involving the welfare of your pet (for example, with a vet).

How long we keep your information

We keep personal information only for as long as we need it to provide our services and to meet our legal obligations. Business and accounting records are typically kept for up to six years, after which they are securely deleted.

Cookies

Our website uses essential cookies to function, and may use analytics cookies to help us understand how visitors use the site. Embedded content from other platforms — such as YouTube videos, Instagram content or our live chat widget — may set their own cookies, governed by those providers’ privacy policies. You can manage or block cookies in your browser settings at any time.

Your rights

Under UK data protection law, you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive a copy in a portable format, and to withdraw any consent you have given. To exercise any of these rights, just get in touch. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.

Contact us

Questions about this policy or your personal information? Contact us via our contact page or email info@pawspatrolwickford.co.uk.