Do you require a meet and greet before booking?
Yes, a meet and greet session is a prerequisite before booking our services. This complimentary session is designed to ensure a smooth and comfortable experience for both you and your pet. We will come to your location, providing an opportunity for you to meet our team, discuss any questions or concerns you may have, and receive copies of our insurance and DBS. During this 30-minute session, we will also go through an information consent form together. Most importantly, this allows your pet to get acquainted with us, fostering a positive and stress-free environment. Our commitment to a personalized and thorough approach begins with this crucial introductory meeting.
What is our cancellation policy?
We operate a simple 48-hour cancellation policy.
Cancel or change a booking 48 hours or more before the scheduled service and there’s no charge — anything already paid is refunded or credited. Cancellations with less than 48 hours’ notice may be charged up to the full price of the booking, as it’s rarely possible to fill the slot at short notice.
Extended bookings — such as overnight or holiday pet sitting and wedding chaperone services — may require a longer notice period, which we confirm with you at the time of booking.
Full details are in our Refunds & Cancellations policy.
How and when do you take payment?
Payment for all our services is required in advance to secure your booking. Until payment is received, your booking remains provisional.
Here’s a brief overview of our payment process:
1. Meet and Greet: We conduct a complimentary meet and greet session for your pet.
2. Terms and Conditions: During the meet and greet, we review our Terms and Conditions outlined in our information consent form. This form is signed electronically.
3. Payment Link: Following the meet and greet, we provide you with a secure link for payment.
4. Flexible Payment Options: Payments can be arranged either on a monthly or weekly basis, allowing you the flexibility to choose a schedule that suits your preferences.
Our commitment to transparency and convenience extends to our payment process, ensuring a hassle-free experience for our valued clients.
What do you do on wet and rainy days?
At Paws Patrol Wickford, we don’t let bad weather rain on our parade. Come rain or shine, we remain dedicated to the well-being of your pets. On wet and rainy days, rest assured that our commitment to providing quality care persists. We’ll ensure your dog is not deterred by a little precipitation – they’ll be towel-dried, leaving those muddy paw prints a distant memory. Your pet’s comfort and happiness are our priority, even when the weather is less than ideal.
What do you do on hot days?
In the fortunate event of warm weather, rest assured that your pets’ safety is our top priority. We diligently monitor temperatures to ensure their well-being. If we deem it unsafe to walk your dog due to the heat, we opt for a home visit instead. During these visits, we keep them well-hydrated, provide bathroom breaks, and shower them with cuddles and engaging brain games.
Our preparedness extends with our team carrying water at all times. Additionally, we have cool mats, fans, and an air-conditioned van, ensuring your pets stay comfortable and refreshed during the warmer days. Your pet’s health and happiness are paramount in every weather condition.
Fancy a peek at the air-conditioned van itself? Take the tour here.
How do dogs travel with you?
Safely, comfortably and in style! Our Vauxhall Combo long wheelbase van is fitted with six individual crash-tested crates, full air conditioning and purpose-built ventilation — cool in the summer, warm in the winter, and secure on every journey.
Take the video tour:
You can also read all about our van here.
What’s your policy on walking dogs off lead?
Our approach to off-lead walks prioritizes your dog’s safety and your peace of mind. During the meet and greet session, we thoroughly discuss the possibility of walking your dog off-lead. This decision is made only with your written consent and assurance that you feel comfortable with the arrangement.
Here are the key points of our off-lead policy:
1. Consent: We only proceed with off-lead walks with your explicit written consent.
2. Our Leads: We use our own leads for off-lead walks.
3. Identification: Your dog must wear a harness or collar with the correct legal information (name, house number, phone number).
4. Recall in Public: In public settings, great recall is essential.
5. Closed Field Sessions: For closed field sessions, no recall is required; a friendly sociable dog is all that’s needed.
6. Information Tags and Long Lines: We attach our information tags to your dog’s collar/harness and have 30, 15, and 10-meter long lines for dogs who may need additional control.
Our commitment is to provide a safe and enjoyable off-lead experience tailored to your dog’s comfort and your preferences