Solo and Group Walks:
Cancellation within 48 hours incurs a full-price charge. For cancellations with a 78-hour notice, a 50% charge is applied.
Pet Sitting and Pop-Ins:
A minimum of 14 days’ notice is required; otherwise, the full price is applicable.
Holiday Pet Sitting and Wedding Chaperone:
For these specialized services, a minimum of 30 days’ notice is necessary; otherwise, the full price will be charged.
As a small business dedicated to providing the best services, we understand that unforeseen circumstances may arise. We acknowledge that sometimes events are beyond our control. However, our commitment to delivering exceptional service requires us to request adequate notice for cancellations. This allows us the opportunity to open up the reserved slot for another client. Thank you for your understanding and cooperation.
Payment for all our services is required in advance to secure your booking. Until payment is received, your booking remains provisional.
Here’s a brief overview of our payment process:
1. Meet and Greet: We conduct a complimentary meet and greet session for your pet.
2. Terms and Conditions: During the meet and greet, we review our Terms and Conditions outlined in our information consent form. This form is signed electronically.
3. Payment Link: Following the meet and greet, we provide you with a secure link for payment.
4. Flexible Payment Options: Payments can be arranged either on a monthly or weekly basis, allowing you the flexibility to choose a schedule that suits your preferences.
Our commitment to transparency and convenience extends to our payment process, ensuring a hassle-free experience for our valued clients.
At Paws Patrol Wickford, we don’t let bad weather rain on our parade. Come rain or shine, we remain dedicated to the well-being of your pets. On wet and rainy days, rest assured that our commitment to providing quality care persists. We’ll ensure your dog is not deterred by a little precipitation – they’ll be towel-dried, leaving those muddy paw prints a distant memory. Your pet’s comfort and happiness are our priority, even when the weather is less than ideal.
In the fortunate event of warm weather, rest assured that your pets’ safety is our top priority. We diligently monitor temperatures to ensure their well-being. If we deem it unsafe to walk your dog due to the heat, we opt for a home visit instead. During these visits, we keep them well-hydrated, provide bathroom breaks, and shower them with cuddles and engaging brain games.
Our preparedness extends with our team carrying water at all times. Additionally, we have cool mats, fans, and an air-conditioned van, ensuring your pets stay comfortable and refreshed during the warmer days. Your pet’s health and happiness are paramount in every weather condition.
Our approach to off-lead walks prioritizes your dog’s safety and your peace of mind. During the meet and greet session, we thoroughly discuss the possibility of walking your dog off-lead. This decision is made only with your written consent and assurance that you feel comfortable with the arrangement.
Here are the key points of our off-lead policy:
1. Consent: We only proceed with off-lead walks with your explicit written consent.
2. Our Leads: We use our own leads for off-lead walks.
3. Identification: Your dog must wear a harness or collar with the correct legal information (name, house number, phone number).
4. Recall in Public: In public settings, great recall is essential.
5. Closed Field Sessions: For closed field sessions, no recall is required; a friendly sociable dog is all that’s needed.
6. Information Tags and Long Lines: We attach our information tags to your dog’s collar/harness and have 30, 15, and 10-meter long lines for dogs who may need additional control.
Our commitment is to provide a safe and enjoyable off-lead experience tailored to your dog’s comfort and your preferences
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